LESSON 4
PERFORMANCE APPRAISAL
In this lesson you will learn about the aims and methods of performance appraisal.
You will also learn how to express and justify your opinion.
Revision from the last lesson:
Explain the following words in English and Polish:
weigh up | pros and cons | to hamper | feedback | overall |
[key]
weigh up | to think carefully about the advantages or disadvantages of a situation before making a decision / ocenić, rozważyć |
pros and cons | an advantage and disadvantage for doing something / za i przeciw |
to hamper |
to prevent someone doing something easily / krępować, tamować, utrudniać |
feedback |
information or statements of opinion about something, such as a new product, that provide an idea of whether it is successful or liked / opinia, oddźwięk, odzew |
overall | in general rather than in particular / ogólne, całkowite, całościowe |
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Name the methods of training?
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Coaching,
e-learning,
evening classes,
Workshops,
Study leave,
Induction,
Job shadowing,
Mentoring,
Simulation/role-playing
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LESSON 4
PERFORMANCE APPRAISAL
LEAD – IN ACTIVITY – speaking
Read the statements below:
- Performance Appraisal is an important, if not essential, managerial responsibility.
- Formal performance appraisal systems only create more problems than they solve.
Now using the expressions below, say which statement do you agree with and why.
To express your personal views use:
- Personally speaking,
- I have to say
- To tell you the truth
- To be perfectly honest,
- Personally, I think
- I look at it like this:
- My attitude is
To justify your opinion use:
- I think so because
- I think this is because
- Because of
- The main advantage / disadvantage is
- The reason I believe that is…
- The facts suggest…
- The evidence shows…
- The first reason I believe this is…
- The main reason I feel this way is…
- There are several reasons I believe this. The first is…
- There is a lot of evidence to support my point of view. For example…
- There are many facts in favor of my opinion. One such fact is…
Exercise 1 – reading
Performance appraisal / from Wikipedia
1. |
A performance appraisal, employee appraisal, performance review, or (career) development discussion is a method by which the job performance of an employee is evaluated (generally in [tooltip][phrase]terms of quality[/phrase][def]terms of quality
w kategoriach czegoś[/def][/tooltip], quantity, cost, and time) typically by the corresponding manager or supervisor. A performance appraisal is a part of guiding and managing career development. It is the process of [tooltip][phrase]obtaining[/phrase][def]obtain
to get something, especially by asking for it, buying it, working for it or producing it from something else / uzyskać[/def][/tooltip] analyzing and recording information about relative worth of an employee to the organization.
2. |
Generally, the goals of a performance appraisal are to:
- Give an employee feedback on performance
- Identify employee training needs
- Document criteria used to allocate organizational rewards
- Form a basis for personnel decisions: salary increases, promotions, disciplinary actions, bonuses, etc.
- Provide the opportunity for organizational diagnosis and development
- [tooltip][phrase]Facilitate[/phrase][def]facilitate
to make possible or easier / ułatwiać[/def][/tooltip] communication between employee and administration - [tooltip][phrase]Validate[/phrase][def]validate
to make something officially acceptable or approved, especially after examining it / zatwierdzać, nadać ważność[/def][/tooltip] selection techniques and human resource policies to meet federal Equal Employment Opportunity requirements
3. |
A [tooltip][phrase]common approach[/phrase][def]common approach
powszechne podejście[/def][/tooltip] to assessing performance is to use a numerical or scalar rating system [tooltip][phrase]whereby[/phrase][def]whereby
by which way or method / za pomocą którego[/def][/tooltip] managers are asked to score an individual against a number of objectives/attributes. In some companies, employees receive assessments from their manager, peers, subordinates, and customers, while also performing a self assessment. This is known as 360-degree appraisal a and forms good communication [tooltip][phrase]patterns[/phrase][def]pattern
particular way in which something is done, organized or happens / wzór[/def][/tooltip].
The most popular methods used in the performance appraisal process include the following:
- [tooltip][phrase]Management by objectives[/phrase][def]Management by objectives
Zarządzanie przez cele[/def][/tooltip] - [tooltip][phrase]360-degree appraisal[/phrase][def]360-degree appraisal
System ocen pracowniczych 360 stopni[/def][/tooltip] - [tooltip][phrase]Behavioral observation scale[/phrase][def]Behavioral observation scale
Skala behawioralna [/def][/tooltip] - [tooltip][phrase]Behaviorally anchored rating scales[/phrase][def]Behavioral observation scale
Skale behawioralne [/def][/tooltip]
Trait-based systems, which rely on [tooltip][phrase]factors[/phrase][def]factor
fact or situation which influences the result of something / czynnik[/def][/tooltip] such as integrity and conscientiousness, are also commonly used by businesses. The scientific literature on the subject provides evidence that assessing employees on [tooltip][phrase]factors[/phrase][def]factor
fact or situation which influences the result of something / czynnik[/def][/tooltip] such as these should be avoided. The reasons for this are two-fold:
- Because trait-based systems are by definition based on personality traits, they make it difficult for a manager to provide feedback that can cause positive change in employee performance.
- Trait-based systems, because they are vague, are more easily influenced by office politics, causing them to be less reliable as a source of information on an employee’s true performance.
4. |
Performance appraisals are an instrument for social control. They are annual discussions, avoided more often than held, in which one adult identifies for another adult three improvement areas to work on over the next twelve months. You can soften them all you want, call them development discussions, have them on a regular basis, have the subordinate identify the improvement areas instead of the boss, and discuss values. None of this changes the basic transaction… If the [tooltip][phrase]intent[/phrase][def]intent
when you want and plan to do something / intencja, zamiar[/def][/tooltip] of the appraisal is learning, it is not going to happen when the context of the dialogue is evaluation and judgment.
Exercise 2 – READING COMPREHENSION
Match the headings with paragraphs 1 – 4..
- Methods of performance appraisal.
- Criticism
- What is performance appraisal?
- Aims of performance appraisal.
[key]
- What is performance appraisal?
- Aims of performance appraisal.
- Methods of performance appraisal.
- Criticism.
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Exercise 3 – VOCABULARY EXERCISE
Match the words from the text above with their definitions.
1. | peer | is a method by which the job performance of an employee is evaluated | |
2. | subordinate | particular characteristic that can produce a particular type of behaviour | |
3. | trait | a person who has a less important position than you in an organization | |
4. | allocate | a person who is the same age or has the same social position or the same abilities as other people in a group | |
5. | performance appraisal | to give something to someone as their share of a total amount, for them to use in a particular way | |
6. | reward | something given in exchange for good behaviour or good work |
[key]
1. | peer | a person who is the same age or has the same social position or the same abilities as other people in a group – równy rangą / rówieśnik |
2. | subordinate | a person who has a less important position than you in an organization – podwładny / niższy rangą |
3. | trait | a particular characteristic that can produce a particular type of behavior – cecha (np.: charakteru) |
4. | allocate | to give something to someone as their share of a total amount, for them to use in a particular way – przeznaczać, wyasygnować, przydzielić |
5. | performance appraisal | is a method by which the job performance of an employee is evaluated / ocena pracownicza, ocena pracy / system ocen pracowniczych – ocena pracownika |
6. | reward | something given in exchange for good behaviour or good work – wynagradzać |
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Exercise 4 – PERFORMANCE APPRAISAL FORM.
Sample Performance Review Form:
Employee Name: | _______________________________________________________ |
Job Function: | _______________________________________________________ |
Date of Review: | _______________________________________________________ |
Reviewer Name: | _______________________________________________________ |
Name each grid using the headings from the box below:
Job knowledge | Communication | Attitude & Service | Quantity of work |
Motivation | Flexibility | Teamwork | Judgment |
Overall Rating | Reliability | Learning Ability |
Example
0. | QUALITY OF WORK |
Work is performed accurately and [tooltip][phrase]neatly[/phrase][def]neatly w zadbany sposób, starannie[/def][/tooltip]. Work is consistent, [tooltip][phrase]thorough[/phrase][def]thorough sumiennie, dokładnie[/def][/tooltip] and complete. |
Comments |
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1. |
Amount of work performed on a daily basis is [tooltip][phrase]appropriate[/phrase][def]appropriate właściwie, odpowiednio[/def][/tooltip] for job function. |
Comments |
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2. |
Understands the [tooltip][phrase]job requirements[/phrase][def]job requirements [/def][/tooltip] and has specific content knowledge where appropriate. |
Comments |
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3. |
Is able to [tooltip][phrase]adjust[/phrase][def]adjust dopasować się, przystosować się[/def][/tooltip] to new methods and procedures, and learn new tasks and duties |
Comments |
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4. |
Is motivated to complete duties and tasks. Does not require much direction to start or finish work. | Comments |
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5. |
Can be counted on to be at work daily, and be on time. Deadlines are [tooltip][phrase]consistently[/phrase][def]consistently konsekwentnie[/def][/tooltip] met. |
Comments |
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6. |
Adapts well to changes in work schedules. Is open to new ways of doing things. | Comments |
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7. |
Communicates well with others. Have good verbal and written skills. | Comments |
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8. |
[tooltip][phrase]Handles[/phrase][def]Handle radzić sobie z czymś[/def][/tooltip] uncomfortable situations with tact. Recognizes when problems need to be solved. |
Comments |
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9. |
Is a positive contributor to teams. [tooltip][phrase]Gets along with[/phrase][def]Gets along with utrzymywać z kimś dobre stosunki[/def][/tooltip] others and acts as a leader. |
Comments |
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10. |
Projects a positive attitude in the workplace. Services the needs of others (internal & external). | Comments |
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11. |
Overall Performance | Comments |
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[key]
- Quantity of work.
- Job knowledge
- Learning ability
- Motivation
- Reliability
- Flexibility
- Communication
- Judgment
- Teamwork
- Attitude & Service
- Overall Rating
[/key]